Care Quality Commission

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The Care Quality Commission (CQC) is the independent regulator of all health and social care services in England.

 

They ensure that care provided by Care Homes (and other healthcare providers such as hospitals and dentists) meets government standards of quality and safety.

 

The government standards cover all aspects of care, including:

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• Treating people with dignity and respect.

• Making sure food and drink meets people’s needs.

• Making sure that that the environment is clean and safe.

• Managing and staffing services.

 

The CQC register care services that meet the standards, inspect them to check that they continue to do so, and take action when they do not.  Donnington House was last inspected on 12/14th September 2022; the inspection was unannounced and so gave the inspectors the clearest view of how the home operates on a day-to-day basis.  

 

The inspectors concluded that the home was rated good in three of the four main areas and the fourth element (well led) requires improvement.